Genesys System Engineer (m/w) in Köln

  • Name: Genesys System Engineer (m/w) in Köln
  • Job ID: 17379
  • Beschreibung: Für unseren Kunden in Köln suchen wir ab sofort einen Genesys Spezialist (m/w) für die Dauer von ca. 6 Monaten + Option auf Verlängerung.

    Anforderungen:
    We are looking for a specialist for the call center / contact center software and infrastructure of Genesys. (Telecommunication Infrastructure)

    Primary Tasks and responsibilities:
    - Operational & maintenance Support Genesys Infrastructure
    - Incident, Problem and Change
    - Supporting Contact Center projects
    - Consult Customer concerning new solutions

    Technical requirements:
    - Independent in configuration of Genesys Framework
    - Independently in- and outbound routing configuration
    - Monitoring (CC-Puls) and Reporting (Infomart)
    - Good basic knowledge of Alcatel VoIP technology
  • Ort: Köln
  • Skills: IT
  • Beginn: ab sofort
  • Dauer: 6 Monate + Option